Friday, December 12, 2008
Have You Tried Turning It Off And On Again?
The first time I experienced the joy of being “on call” was around 8 years ago. It was a weekend riddled with code installs, data conversions and other minor disasters. I literally didn't sleep or shower for 3 days.
Back then, we weren't staffed 24x7, so when something blew up, you immediately got called. This wasn't a big deal during the day, but sucked royally at 3:00am. Nowadays, the only time I lose beauty sleep is if there's a huge problem that night shift can't handle.
Unfortunately, we have one guy that calls no matter what. The conversation invariably goes like this:
Mr. Vagueness: “Ah, yes. Hello. The application is getting an error.”
ME: “Mrrrgh.....error? What error.....what application? Can you give me some details?”
I support 10 applications. There are literally thousands of errors which could occur. It never occurs to him to provide any coherent details.
This is the equivalent of going to the doctor and telling him you have a pain. Somewhere.